Terms of service | Quellbook

These terms govern your use of Quellbook, the help desk service provided by Quellbook, Inc. (“Quellbook”, “we”) through quellbook.com and the Quellbook app. By creating a workspace or using the service you agree to these terms on behalf of your organization.

1. Accounts and workspaces

You are responsible for the people you invite to your workspace and for keeping sign-in credentials and API tokens safe. Tell us right away at security@quellbook.com if you think an account was compromised.

2. Free trial

A free trial lasts 14 days, includes Growth features for up to 3 agents and needs no credit card. At the end of the trial the workspace becomes read-only until an admin chooses a plan.

3. Plans, fees and billing

Paid plans are billed per agent per month, annually or monthly in advance, as listed on our pricing page. Adding agents during a term is charged pro rata. Fees are non-refundable except where the law requires otherwise. Prices exclude taxes.

4. Your data

You own the content you and your customers put into Quellbook. We process it only to provide the service, as described in our privacy policy and data processing addendum. You can export your data at any time.

5. Acceptable use

Do not use Quellbook to send spam, to break the law, to probe or overload our systems, or to store payment card numbers or health records outside the features designed for them.

6. Availability

We aim for high availability on all plans. Scale includes a 99.9% uptime SLA with service credits described in your order form.

7. Termination

You can cancel at any time from Settings → Billing; access continues until the end of the paid term. We may suspend accounts that break these terms after notice, except in urgent cases.

8. Liability

To the extent the law allows, each party's total liability is limited to the fees paid in the 12 months before the claim. Neither party is liable for indirect or consequential damages.

9. Governing law

These terms are governed by the laws of the State of New York, USA.

Questions: support@quellbook.com