Legal
Privacy policy
Last updated: September 1, 2026
This policy explains how Quellbook, Inc. collects and uses personal information when you visit our website, request a demo, or use Quellbook.
Information we collect
- Account details: name, work email, company and role of workspace members.
- Demo requests: the details you enter in the demo form, processed through HubSpot.
- Service data: tickets, messages and attachments your workspace stores. We process this on your behalf as a processor.
- Usage data: pages visited, device and browser information, and IP address.
- Billing data: handled by our payment processor, Stripe. We do not store full card numbers.
How we use it
To provide and secure the service, answer support requests, send product and billing emails, and improve Quellbook. We do not sell personal information.
Where it is stored
In AWS us-east-1 (Virginia, US) by default; Scale workspaces can choose the EU (Frankfurt, eu-central-1). Transfers from the EU rely on standard contractual clauses.
Sub-processors
Amazon Web Services (hosting), Auth0 by Okta (sign-in), Stripe (payments), HubSpot (sales and demo requests), Postmark (email delivery).
Retention
Workspace data is kept while your subscription is active and deleted within 30 days after cancellation, unless you ask us to delete it sooner.
Your rights
You can ask for access, correction, deletion or a copy of your personal information. Email privacy@quellbook.com.